itizen Charter
The Citizen Charter is a document published by Pookkottur Grama Panchayat containing information on the various services provided to citizens, the conditions for availing such services, and the time limit within which they are to be delivered.
In the local self-government system, it is a primary responsibility to ensure that citizens are aware of the rights and services to which they are entitled. By publishing the Citizen Charter, transparency is ensured not only with regard to citizens’ rights but also regarding the procedures and channels through which such services can be accessed.
